Family Support Specialist I

DCBS seeks a Family Support Specialist I who is driven to succeed in helping people and the vulnerable population. With professionalism and integrity, our agency offers public assistance. The Family Support Specialist I will utilize the formal training provided to make eligibility determinations for various public assistance programs. The employee is expected to perform at the highest quality to ensure services to vulnerable citizens. This is a demanding position that requires maturity and self-discipline. Flexible work schedules, shift premiums are available.

For more information on the Department for Community Based Services, please visit our website at: https://chfs.ky.gov/agencies/dcbs/pages/default.aspx

Career growth is encouraged through training and mentoring. Benefits include health and life insurance, flexible work schedules, paid sick and vacation leave, and retirement benefits.

Responsibilities include but are not limited to:

• Interviews clients, in person or via phone, for Basic Public Assistance programs.
• Gathers, completes and reviews required documentation needed.
• Participates in formal and on the job training and observing other staff.
• Tracks processing deadlines for timely case activity and case hearings.
• Learns to Identify resources and appropriate referrals.
• Learns to operate computer terminals and personal computers, prepares and maintains case records.
• Enters case information into the computer.
• Other duties as assigned.

The ideal candidate will have:

• Good customer service skills.
• Strong verbal and written communication skills.
• Good time management and organizational skills.
• The ability to work well under pressure.
• A willingness to work as part of a team.

If you are interested in a challenging, yet rewarding opportunity, we would love to review your application for a Family Support Specialist I with DCBS.

The position you are applying for has access to or use of federal tax information (FTI) or meets the statutory definition of front-line staff. Therefore, pursuant to IRS Publication 1075 and 900 KAR 1:009 or KRS 194A.062 and 900 KAR 1:050, applicants for this position in the Cabinet for Health and Family Services (CHFS) shall submit to a fingerprint-based criminal background check by the Department of Kentucky State Police and the Federal Bureau of Investigation.

The Cabinet for Health and family Services (CHFS) participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in U.S. CHFS will only use E-Verify once you have accepted a job offer and completed the Form I-9. For more information on E-Verify, or if you believe that CHFS has violated its E-Verify responsibilities, please contact Department of Homeland Security (DHS) at 888-897-7781 or https://www.e-verify.gov/.